Shipping policy
Shipping Policy
Effective Date: August 20, 2026
At Summit Point LLC, operator of the DRAKLUDROP online store, we are committed to providing clear and transparent information about shipping and delivery.
This Shipping Policy explains where we deliver, order processing, estimated delivery times, shipping costs, tracking, delays, and other important information for orders placed through our website.
1. Company Information
The merchant operating this store is:
Summit Point LLC
3070 Fairwood Dr
Reno, Nevada 89502
United States
Email: Support@drakludrop.shop
Phone: +1 573-271-9152
Summit Point LLC is a United States limited liability company selling products to customers in the United Kingdom.
2. Shipping Destinations
We currently accept orders for delivery to eligible addresses within the United Kingdom.
Available delivery options for your address will be displayed during checkout before you complete your purchase.
We do not currently advertise delivery to countries outside the United Kingdom through this store unless an available destination is specifically shown at checkout.
Certain remote locations or addresses may have different delivery availability or timeframes where indicated during checkout.
3. Shipping Rates
We currently offer FREE Standard Shipping on eligible UK orders.
The applicable shipping method and shipping charge, if any, will be clearly displayed during checkout before payment.
There are no shipping charges added to an order after checkout that were not disclosed before the purchase was completed.
If we introduce additional or expedited delivery options, their applicable charges will be displayed before you place your order.
4. Order Processing Time
Orders are typically processed within 1–2 business days after payment has been successfully confirmed.
Business days for processing purposes are generally Monday through Friday, excluding applicable public holidays.
Orders placed during weekends or public holidays normally begin processing on the next business day.
Processing time refers to the period required to prepare an order for dispatch and is separate from carrier transit time.
5. Estimated Delivery Time
Our standard delivery estimate consists of:
- Order processing: 1–2 business days
- Transit after dispatch: 3–7 business days
- Estimated total delivery: 4–9 business days
Delivery estimates are calculated in business days and generally exclude weekends and applicable public holidays unless otherwise stated.
The estimated delivery timeframe applicable to your order will be communicated through the website or checkout where appropriate.
Delivery dates and timeframes are estimates rather than guaranteed delivery appointments unless expressly stated otherwise.
We do not intentionally advertise delivery times that we cannot reasonably expect our fulfilment and shipping arrangements to achieve.
6. Where Orders Are Dispatched From
Summit Point LLC is a United States company serving customers in the United Kingdom.
Products may be dispatched through our applicable suppliers, fulfilment partners, or logistics providers.
The dispatch location may therefore vary depending on the particular product and fulfilment arrangement.
We do not represent that products are dispatched from a UK warehouse unless that is genuinely the case for the applicable product.
Regardless of the fulfilment arrangement, Summit Point LLC remains the merchant responsible for the customer's order and customer service obligations.
7. Customs, Import Charges and Unexpected Delivery Fees
Customers should not be required to pay undisclosed mandatory shipping charges after completing an order.
Any charges that we are required to collect from the customer in connection with the purchase will be disclosed as required before the order is completed.
Where goods are fulfilled internationally, we will structure our fulfilment arrangements and checkout information so that applicable costs and customer obligations are communicated transparently.
We do not intentionally advertise a price or shipping offer that conceals mandatory charges we know the customer will be required to pay in order to receive the goods.
8. Order Tracking
When tracking is available, we will send tracking information after the order has been dispatched.
Tracking information may include:
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Tracking number
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Carrier or delivery service
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Tracking link where available
Please allow reasonable time for the carrier's tracking system to register or update a newly dispatched shipment.
A tracking number that has not yet updated does not necessarily mean that the order has not entered the delivery network.
For assistance with tracking, contact:
9. Delivery Delays
Although we aim to deliver orders within the estimated timeframe, delivery may occasionally be affected by circumstances outside our reasonable control.
These may include:
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Carrier delays
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Severe weather
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High shipping volumes
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Public holidays
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Transportation disruptions
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Customs or border processing where applicable
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Incorrect or incomplete delivery information
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Other unexpected logistics disruptions
If an order is materially delayed, please contact us and we will review the available tracking and shipment information.
Nothing in this section limits any statutory rights you may have concerning delivery.
10. Delivery Responsibility
We remain responsible for fulfilling our contractual obligations to customers in accordance with applicable law.
Where goods are delivered by a carrier selected as part of our normal fulfilment process, responsibility for resolving qualifying non-delivery issues remains with us as the merchant where required by applicable consumer law.
Customers should contact us rather than being required to resolve a lost-order dispute solely with the carrier.
11. Incorrect or Incomplete Delivery Information
Customers should provide complete and accurate delivery information when placing an order.
Before completing checkout, please verify your:
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Full name
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House/building number and street
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Flat or unit number where applicable
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Town or city
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County where applicable
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Postcode
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Telephone number or other requested contact information
If you notice an error after placing your order, contact:
as soon as possible.
We will make reasonable efforts to correct the delivery information before dispatch.
However, once an order has entered fulfilment or been dispatched, we may not be able to modify or redirect it.
Where legally permissible, additional delivery costs may apply if reshipment becomes necessary solely because materially incorrect or incomplete delivery information was supplied by the customer.
12. Lost Packages
If your tracking information suggests that an order may have been lost during transit, please contact:
Provide your order number and any available tracking information.
We will review the shipment and, where appropriate, investigate with the carrier or fulfilment provider.
If an order for which we remain responsible is confirmed lost during transit, we will provide an appropriate remedy, which may include a replacement or refund.
13. Damaged Packages or Products
If your order arrives damaged, contact us as soon as reasonably possible.
Please provide where appropriate:
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Order number
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Description of the damage
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Photographs or videos showing the product
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Photographs of the packaging where relevant
We will review the information and provide an appropriate remedy in accordance with our Refund & Return Policy and applicable consumer law.
14. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible:
If the order has not entered fulfilment or dispatch, we will make reasonable efforts to process your request.
If the order has already been dispatched, we may not be able to stop the shipment.
You may nevertheless have applicable cancellation and return rights as described in our Refund & Return Policy.
Nothing in this section limits applicable UK statutory cancellation rights.
15. Undeliverable or Returned Packages
If an order is returned because the delivery address was incorrect, incomplete, refused, or otherwise undeliverable, please contact us.
We will review the circumstances and explain the available options, which may include:
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Reshipment
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Address correction where possible
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Refund where appropriate
Where permitted by applicable law, additional delivery costs may apply if reshipment is necessary solely because incorrect or incomplete delivery information was supplied by the customer.
16. UK Consumer Delivery Rights
Nothing in this Shipping Policy is intended to exclude or restrict rights available to consumers under applicable UK consumer law.
Where applicable law provides a delivery right or remedy that is more favourable than a term contained in this policy, the applicable statutory requirement will take precedence.
17. Contact Us
For questions regarding shipping, tracking, delivery, delayed orders, or this Shipping Policy, contact:
Summit Point LLC
3070 Fairwood Dr
Reno, Nevada 89502
United States
Email: Support@drakludrop.shop
Phone: +1 573-271-9152
Our customer support team will make reasonable efforts to assist with questions concerning your order and delivery.